Data Protection

Privacy Policy

At FinxCart, your privacy matters. This policy explains how we collect, use, store, and protect your personal information when you use our marketplace. Please read it carefully.

Last updated: May 25, 2026

Table of Contents

01 Information We Collect 02 How We Use Your Data 03 Sharing of Information 04 Cookies & Tracking 05 Data Storage & Security 06 Data Retention 07 Your Rights 08 Third-Party Links 09 Children\'s Privacy 10 Changes to This Policy
  • Personal identification information including your full name, email address, phone number, and country of residence provided during registration.
  • Business information for vendors including company name, trade license number, VAT registration, and bank or payment account details.
  • Transaction data including purchase history, order details, payment amounts, and payout records.
  • Technical data including your IP address, browser type, device information, operating system, and referral URLs collected automatically when you visit FinxCart.
  • Communications data including messages sent through our platform, support tickets, and any correspondence with FinxCart staff.
  • KYC and AML verification documents including government-issued ID and proof of address submitted by vendors as required by UAE regulations.
  • To create and manage your account, verify your identity, and provide access to the FinxCart marketplace and its features.
  • To process transactions, facilitate payments, issue invoices, and manage vendor payouts securely.
  • To communicate with you regarding your orders, account activity, platform updates, and support requests.
  • To send you relevant marketing communications, product recommendations, and promotional offers — only where you have given your consent.
  • To detect, prevent, and investigate fraudulent activity, security breaches, and violations of our Terms of Use.
  • To comply with applicable UAE laws, regulatory requirements, and to respond to lawful requests from government or judicial authorities.
  • To improve and personalise the FinxCart platform through analytics, user behaviour tracking, and performance monitoring.
  • FinxCart does not sell, rent, or trade your personal information to third parties for their own marketing purposes.
  • We share necessary transaction data with vendors solely to fulfil your order. Vendors are contractually prohibited from using buyer data for any other purpose.
  • We share data with trusted third-party service providers including payment gateways (PayPal, Stripe, Skrill, Binance, WebMoney), email service providers, and cloud hosting partners — all bound by data protection agreements.
  • We may disclose your information to regulatory authorities, law enforcement, or courts if required by UAE law or a valid legal order.
  • In the event of a merger, acquisition, or sale of FinxCart assets, your data may be transferred to the acquiring entity, with prior notice provided to affected users.
Our Commitment: We will never share your personal data with advertisers or data brokers. Any third party we work with is contractually required to protect your information in accordance with applicable UAE data protection law.
  • FinxCart uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and keep you logged in securely.
  • We use analytics cookies (such as Google Analytics) to understand how users interact with the platform so we can improve our services.
  • We use functional cookies to store your language preference, currency selection, and session data across visits.
  • We may use marketing cookies to display relevant advertisements on third-party platforms to users who have visited FinxCart.
  • You can manage or disable cookies through your browser settings at any time. Note that disabling cookies may affect the functionality of certain features on the platform.
  • All personal data collected by FinxCart is stored on secure, encrypted servers hosted within reputable cloud infrastructure providers.
  • We implement industry-standard security measures including SSL/TLS encryption, two-factor authentication options, and regular security audits to protect your data.
  • Access to personal data is strictly limited to authorised FinxCart personnel who require it to perform their job functions.
  • Payment information is processed exclusively through PCI-DSS compliant payment gateways. FinxCart does not store full card numbers or sensitive payment credentials on its servers.
  • In the event of a data breach that affects your personal information, we will notify affected users and relevant UAE authorities in accordance with applicable law.
  • We retain your personal data for as long as your account is active or as needed to provide you with our services.
  • Transaction records and financial data are retained for a minimum of 5 years in compliance with UAE commercial and tax regulations.
  • KYC and AML verification documents submitted by vendors are retained for a minimum of 5 years after account closure as required by UAE Federal AML laws.
  • If you close your account, we will delete or anonymise your personal data within 90 days, except where retention is required by law or for legitimate business purposes such as fraud prevention.
  • Marketing consent records are retained for the duration of your account and for 2 years after account closure.

Right to Access

Request a copy of the personal data we hold about you at any time.

Right to Rectification

Request correction of any inaccurate or incomplete personal data we hold.

Right to Erasure

Request deletion of your personal data, subject to legal retention obligations.

Right to Object

Object to the processing of your data for marketing or profiling purposes.

Right to Portability

Request your data in a structured, machine-readable format for transfer.

Withdraw Consent

Withdraw marketing consent at any time via account settings or by contacting us.

How to Exercise Your Rights: To exercise any of the above rights, please contact us at privacy@finxcart.com or via WhatsApp at +971 58 884 5033. We will respond within 30 days in accordance with UAE Federal Decree-Law No. 45 of 2021.
  • The FinxCart platform may contain links to third-party websites, tools, or services. These links are provided for convenience only.
  • FinxCart has no control over the content, privacy practices, or data handling of third-party websites and is not responsible for their privacy policies.
  • We encourage you to review the privacy policy of any third-party website you visit through a link on FinxCart before providing any personal information.
  • Vendor product pages may include links to external demonstrations, documentation, or support portals. FinxCart is not liable for the privacy practices of those external platforms.
  • FinxCart is intended exclusively for users who are 18 years of age or older. Our platform is not directed at children or minors.
  • We do not knowingly collect, store, or process personal data from individuals under the age of 18.
  • If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information from our systems.
  • If you believe a minor has provided personal data to FinxCart, please contact us immediately at privacy@finxcart.com so we can take appropriate action.
  • FinxCart reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, or applicable law.
    • When we make material changes to this policy, we will notify registered users via email and display a prominent notice on the platform.
  • The 'Last updated' date at the top of this page reflects when the most recent changes were made. We encourage you to review this policy periodically.
  • Your continued use of the FinxCart platform after any changes to this Privacy Policy constitutes your acceptance of the updated terms.
Questions about your privacy? If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection team at privacy@finxcart.com, via WhatsApp at +971 58 884 5033, or through the live chat on the platform. Office: Al Moosa Business Center, Oud Metha, Dubai, UAE.